Refund policy

 

Canceled orders will incur a credit card transaction fee of up to 8% of the original charge. 

Thunderbolt Adventure Supply will accept return requests for purchases within the first 30 days after delivery. New, unused kitchens, gear sleds and bed gliders in new condition and in their original packaging are eligible for a full refund less the cost of shipping and restocking fees. 

Due to safety precautions, equipment that has had the mounting hardware opened, installed, or attempted to be installed or have been mounted or attempted to be mounted to a vehicle cannot be returned.

All merchandise returned to Thunderbolt Adventure Supply must be in original packaging with all original items (e.g., manuals, stickers, mounting hardware, etc.) that came in the box.

Thunderbolt Adventure Supply charges a restocking fee for returns of undamaged and non-defective products. The restocking fee is 15% of the full cost of the item. The refund you receive will be net of the restocking fee, shipping expenses, and any applicable taxes. 

Once a return request is approved, you will have 15 calendar days to return the item to Thunderbolt Adventure Supply.

Customers are responsible for the cost of return shipping.